Prescription Refill & Status

Personalized Medications, Compounded to Fit Your Unique Health Needs

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Custom

Custom Health Pharmacy

Custom Health Pharmacy prepares compounded prescriptions written by licensed prescribers. If you already have a primary care provider, specialist, dentist, or other prescriber, start there—many clinicians can prescribe compounded medications when clinically appropriate.

Your compounded prescription—clear steps, real support.

Our Process

1. Prescription Intake

Once a prescription is received, our pharmacy team promptly enters and reviews it for accuracy and completeness. If needed, we collaborate directly with the prescriber to clarify details and ensure the formulation is appropriate for the patient.

2. Patient Contact & Preferences

The patient is contacted via secure text to confirm therapy details, pick up or shipment preference, and payment. This step ensures alignment between patient, prescriber, and pharmacy before compounding begins.

3. Compounding

Upon confirmation, the prescription moves into our compounding lab where it is prepared according to USP standards. Our team prioritizes both precision and turnaround time, typically completing prescriptions within 24–48 hours.

4. Quality Assurance

Each prescription undergoes a final pharmacist verification for quality and accuracy. Patients are then notified for pickup or shipment, ensuring a seamless handoff and continuity of care.

***If payment or confirmation is not received, the prescription will not proceed to compounding. We make every effort to contact the patient if payment is not received within 3 days.***

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Hours:

Mon–Fri: 9:00am–5:00pm
Sat–Sun: Closed

Custom

Shipping or Pick Up

Shipping availability depends on the prescription and stability requirements. Our team will confirm whether shipping is appropriate for your medication.

Pickup location: 844 Willard Dr. Ste. 7, Green Bay, WI 54304

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Insurance

Insurance & Reimbursement

As a specialized compounding pharmacy, we do not contract with insurance networks. This allows us to provide fully customized therapies without insurance restrictions, ingredient substitutions, or prior authorization delays.

We can provide detailed claim documentation for patients who wish to seek potential reimbursement directly from their insurance carrier.

Need help?

Frequently
asked questions

We are here to assist you with any inquiries regarding our services and solutions.

How to start the conversation?

  • Explain your need (allergies, dosage form preferences, pediatric dosing, etc.)
  • Ask whether a compounded option may be appropriate
  • Offer to have the clinic call our pharmacy team for formulation questions
  • We do not provide medical referrals or recommend specific providers. Patients choose their prescriber.

How it works?

  • Prescriber sends a prescription (fax/eRx/call).
  • We review for completeness and contact the prescriber only if clarification is needed.
  • We contact the patient to confirm details and cost before preparing when possible.
  • We compound, complete quality checks, and coordinate pickup or shipping.
  • We support ongoing refills with reminders and an easy refill request path.

What to expect after a referral?

  • We confirm your contact details and preferred pickup/shipping option
  • We review the prescription and reach out to your prescriber if anything needs clarification
  • We tell you the cost and next steps before preparing when possible
  • We provide clear directions and answer medication‑use questions
  • We help you plan refills so you don’t run out

What are professional-grade supplements and how are they different from store brands?

Professional-grade supplements are formulated with carefully selected ingredients, clinically studied nutrients, and higher standards for purity and potency. These products are commonly recommended by healthcare providers because they focus on bioavailable nutrient forms and quality manufacturing practices.

What types of health benefits can supplements support?

Supplements can support many areas of wellness including sleep quality, immune function, digestive health, hormone balance, stress management, energy production, cognitive function, bone health, and healthy aging. The supplements we carry are selected to support these common wellness goals using vitamins, minerals, probiotics, adaptogens, and botanical ingredients.

Why should I buy supplements from a pharmacy instead of online or retail stores?

Pharmacy-curated supplements are selected based on quality, effectiveness, and clinical use. Unlike many mass-market supplements, pharmacy-grade products often use more absorbable nutrient forms and undergo more rigorous quality standards. In addition, our pharmacists can help guide you toward the right options for your health goals.

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Supplements

Nutritional Supplements

Quality supplements can play an important role alongside your prescription. Our pharmacists carefully select and recommend trusted supplement options to help support your overall health when appropriate.

Shop Supplements

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